Mbi33 Privacy Policy – Your Personal Data Protection

01 Introduction

Mbi33 is a trusted online gaming platform for adult players in Malaysia. We understand that entrusting your personal information to any online platform requires a high level of confidence — and we do not take that trust lightly.

This Privacy Policy clearly and transparently explains how mbi33 collects, stores, uses, and protects your personal data. It is drafted in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and international data protection best practices.

By registering and using the mbi33 platform, you agree to the collection and use of your information as described in this policy. If you disagree with any part of this policy, you are advised not to continue using our platform.

02 Information We Collect

Mbi33 collects your personal information through several channels — directly from you during registration, automatically as you use the platform, and occasionally from trusted third-party sources for identity verification purposes.

We only collect data that is strictly necessary to provide a safe, fair, and legally compliant service. We do not collect more information than needed — every data point we retain has a clear and defined purpose.

03 How We Use Your Data

Mbi33 uses your personal information only for legitimate and specific purposes. Below is a full description of how your data is used in our platform's day-to-day operations:

• Account Management: To create, verify, and securely manage your account on the mbi33 platform.
• Transaction Processing: To process your deposits, withdrawals, and any financial transactions on our platform quickly and accurately.
• Identity Verification (KYC): To verify your identity to ensure account security and comply with anti-money laundering legal requirements.
• Customer Support: To respond to inquiries, resolve complaints, and provide technical assistance whenever you need it.
• Platform Security: To detect and prevent fraud, unauthorized access, and suspicious activity that may compromise your account or the integrity of the platform.
• Service Improvement: To analyze aggregated usage patterns in order to improve platform features, technical performance, and the overall user experience.
• Platform Communications: To send important notifications related to your account, including transaction confirmations, security alerts, and service updates.
• Legal Compliance: To fulfill the legal and regulatory obligations applicable to the operation of an online gambling platform.

04 Sharing Information with Third Parties

Mbi33 does not sell or rent your personal data to any party. However, in operating a safe and legally compliant platform, there are specific situations where we need to share your information with selected parties:

• Payment Service Providers: Approved financial institutions and payment processors for handling your deposit and withdrawal transactions. All such providers are bound by strict confidentiality agreements.
• Technical Service Providers: Companies providing the technical infrastructure, cloud computing, and IT support services required for platform operations — all with robust contractual protections in place.
• Game Providers: Licensed game providers that supply gaming content on the mbi33 platform, which require certain technical data to ensure game sessions function correctly.
• Authorities and Enforcement Bodies: When required by law or a valid court order, mbi33 will disclose the necessary information to the relevant authorities.
• KYC Verification Partner: Trusted third-party identity verification service providers to ensure the KYC process runs quickly and accurately.

05 Data Security

Mbi33 invests seriously in cybersecurity infrastructure to ensure your personal and financial data is always protected to the highest standard. The security measures we employ include:

• 256-bit SSL Encryption: All data transmitted between your device and mbi33 servers is protected by 256-bit SSL encryption — the same standard used by Malaysia's leading banks.
• Encrypted Data Storage: All sensitive data stored on our servers, including financial information and KYC documents, is stored in encrypted format.
• Two-Factor Authentication (2FA): Members can enable two-factor authentication for an extra layer of protection when logging in to their account.
• 24/7 Monitoring: Our security monitoring system operates around the clock to detect and block any unauthorized access attempts or suspicious activity.
• Internal Access Controls: Access to member personal data within mbi33 staff is restricted to those with a legitimate business need, based on the principle of "least privilege".
• Regular Security Audits: The mbi33 platform undergoes periodic independent security audits to identify and address any potential vulnerabilities.

06 Cookies and Tracking Technologies

Mbi33 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.

We use the following types of cookies:

• Essential Cookies: Required for core platform functions such as login session tracking and security. These cookies cannot be disabled without affecting platform functionality.
• Performance Cookies: Collects aggregated information on how users interact with the platform to help us improve performance and user experience.
• Functional Cookies: Remembers your preferences and settings such as language and display options to deliver a more personalised experience.
• Analytics Cookies: Helps us understand which pages are visited most and how users navigate the platform, allowing us to continuously improve content and layout.

You can manage cookie settings through your web browser. Please note, however, that disabling certain cookies may affect the functionality and your experience on the mbi33 platform.

07 Your Rights as a Member

Under Malaysia's Personal Data Protection Act 2010 (PDPA) and international data protection principles, you have the following rights regarding your personal data held by mbi33. We fully respect and facilitate the exercise of these rights:

To exercise any of the above rights, please contact the mbi33 privacy team via email or live chat. We will process your request within 30 calendar days from the date the request is received. We may require identity verification before processing your request to ensure the security of your data.

08 Data Retention Period

Mbi33 retains your personal data only for as long as necessary for the purposes stated in this policy, or as required by applicable law. The following is a general guide to our data retention periods:

• Active Account Data: Retained for as long as your account is active and you continue using the mbi33 platform.
• Data After Account Closure: Upon account closure, certain data is retained for up to 7 years to meet financial regulatory requirements and audit record obligations.
• KYC Documents: Retained for the minimum period required by anti-money laundering legal compliance obligations, typically 5 to 7 years.
• Transaction History: Financial transaction records are retained for 7 years for accounting, audit, and tax compliance purposes.
• Security Logs: Technical and security log data is retained for 90 days to assist in security incident investigations if they arise.
• Marketing Data: If you opt out of marketing communications, we will retain a record of that decision to ensure we do not contact you again.

Once the retention period expires, your personal data will be securely deleted or anonymized so that it can no longer be associated with you.

09 Children's Privacy

Mbi33 is a platform designed exclusively for adults aged 18 and above. We do not intentionally collect, store, or process personal data of minors.

We employ various technical mechanisms and verification procedures to help detect and prevent the registration of underage individuals, including age checks during registration and a rigorous KYC verification process.

10 Privacy Policy Amendments

Mbi33 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data practices, new legal requirements, or platform service improvements. Any changes take effect immediately upon publication on this page.

For material and significant amendments, we will endeavour to provide advance notice to members via in-app notifications or your registered email. However, it remains your responsibility to review this page periodically to stay informed of the latest privacy terms in effect.

Your continued use of the mbi33 platform after any amendment is published will be considered your acceptance of the revised policy. If you do not agree with any changes, please discontinue use of the platform and contact us to close your account.

11 Contact Our Privacy Team

If you have any questions, concerns, or wish to exercise your rights regarding personal data, the mbi33 privacy team is available to assist you at any time.

For more information about your rights under Malaysia's PDPA, you may refer to the official website of the Department of Personal Data Protection Malaysia. You may also visit our FAQ for quick answers to frequently asked questions, or our Responsible Gaming for information about our responsible gaming tools.